“The future of healthcare lies in the adoption of artificial intelligence technologies. At Augnito, we make this future accessible today; using everyone’s most intuitive means of communication—Speech.”
– Rustom Lawyer, Co-Founder & CEO, Augnito
Addressing Healthcare’s Billion-Dollar Problem
There is a pressing need for truly digitized and interoperable global healthcare systems. This infrastructure ensures standardized record-keeping, improves the coordination of patient care, enables better clinical research, enhances data analytics and breakthroughs, and reduces the overall cost of healthcare delivery. At the heart of this digitization lies the requirement of a framework for seamless clinical documentation. This documentation has tremendous medico-legal implications and forms the basis for the insurance reimbursements on which the entire industry runs.
Even though Electronic Medical Record (EMR) systems have been in place for a while, the creation of centralized, detailed digital health records that can be updated quickly yet precisely has proven to be extremely problematic. It is a massive undertaking, for which a majority of the effort falls on the shoulders of healthcare providers. However, it is well-documented that physicians around the world are suffering from burnout, even in the post-pandemic world. Unsurprisingly, the primary contributor to their fatigue and overwork is clinical documentation itself.
On average, doctors spend 50% of their working hours on record keeping (for nurses, it is about 30%). That’s valuable time that could be spent focusing on patient care, clinical research, and personal recuperation. Fortunately, there is an organization that is working to ease the burden of already-overworked healthcare professionals.
Thriving in this complex environment is a Medical Speech Recognition technology provider— Augnito. The company is leveraging cutting-edge technologies like Machine Learning and Natural Language Understanding, so that physicians can effortlessly document their observations, laboratory tests, treatments, therapies, drug administration, and more. Their Voice AI makes clinical documentation 4 times faster, easier, and more accurate.
Augnito is on a mission to democratize the use of speech-based technology in healthcare, to attain three main objectives—ease EMR adoption and usability, reduce the number of claim rejections by enabling physicians to produce quality at source, and drive patient engagement by facilitating more meaningful encounters and optimized treatments.
Instant Impact with Human-Centric Tech Solutions
“It is a great honor to have Augnito onboard as our Voice AI partner as we continue to work towards delivering world-class services which positively contributes to the UAE’s vision to become a leading nation in healthcare practices. After reviewing several products, we found the quality of Augnito to be exceptional, plus the engagement experience was smooth for us during the proof-of-concept stage which strengthened our belief in the product and the ability for it to deliver on all counts post onboarding.”
– Dr Jamil Ahmed, Founder and Managing Director, PRIME Healthcare Group
Augnito’s Voice AI software has helped realize a 75% reduction in clinical documentation time for their users, saving over 3 hours daily. In a recent case study with one of Asia’s leading healthcare institutions, the deployment of their technology yielded significant clinical, operational, and financial impact. Some standout findings from the study were:
- 100% of doctors surveyed agreed that operating their HIS (Hospital Information System) was substantially simplified with the use of Augnito.
- There was an 89.5% consensus on the improvement in quality of medical reports.
- 96.5% of doctors noted faster turnaround times—saving an average of 44 hours per month.
- There was a 46% increase in overall productivity, improved doctor satisfaction rates, as well as
improved quality of consults and patient interactions. - The Group realized an 11x return on their investment (ROI) within just 6 months of deployment.
Co-designed by physicians & AI scientists, Augnito’s real-time speech-to-text software is fully equipped with the entire language of medicine, with support for over 50 medical specialties and sub-specialties. Focusing on linguistics, the AI-powered clinical documentation tool can accurately decipher any accent (of spoken English). Physicians can even personalize their experience by customizing Augnito’s vocabulary to include proper nouns, newly approved drugs, and personal abbreviations.
Augnito’s most popular solutions are Spectra, which is a fast and easy speech-to-text solution that captures patient notes in seconds, increases productivity and improves patient care, and Voice Services, which are their advanced APIs & SDKs to create a more efficient, voice-driven workflow. They even have a developer portal to ensure that customers can easily evaluate and integrate their services.
Augnito’s Healthcare AI is available on any Windows or Mac interface and can also be downloaded on a smartphone (both iOS and Android). It takes less than five minutes to install and get started, with 99% accuracy straight out of the box. That means there’s absolutely no need for a voice profile training segment. It also comes with a host of productivity-enhancing features like macros, templates, and voice commands.
Augnito’s solutions work seamlessly with over 75 clinical applications like Cerner, TrakCare, Agfa Healthcare, Fujifilm, PaxeraHealth, and many more. They even work flawlessly with common word processors like Microsoft Word. This is a testament to the advanced API & SDK the software hosts, allowing it to voice enable any platform through native integration.
A Differentiated Strategy for Innovation and Customer Success
“Augnito offers excellent service and quality products that are loved by the medical professionals that use them. They have a proven track record to reduce clinical documentation timelines, help mitigate physician burnout, increase revenue for healthcare organizations, reduce insurance claim rejections, and improve overall patient outcomes.”
– Ahmed El-Naji, CEO, ATTIEH Medico
By combining human-centric design and cutting-edge technology, the overarching vision at Augnito is to help institutions establish a strong backbone for a centralized healthcare infrastructure—one that benefits both providers and patients. The company offers both on-premises & cloud-based solutions to a mix of enterprise and retail clientele. Their team is constantly innovating to add value to every level of the spectrum of healthcare—from diagnostic centers and labs to the in-patient department (IPD), out-patient department (OPD), and even pharmacies.
Augnito also believes in a comprehensive approach to Customer Success. By focusing heavily on providing the best onboarding experience, they ensure that the adoption of their technology is entirely hassle-free. This in turn pays dividends in the form of advocacy, as their end-users (physicians) become their biggest champions.
The Voice AI solutions provider is also determined to enable all types of individuals and organizations to drive change, whether they are first time users of such technology or customers transitioning from legacy solutions. It is this relentless focus on Customer Success, via dedicated managers, 24×7 technical support and free-of-cost personal training sessions and product demos, that has enabled Augnito to integrate its solutions in over 375 hospitals, across more than 25 geographies.
Leveraging Two Decades of Industry Experience
Rustom Lawyer, the Co-Founder and CEO of Augnito, is no stranger to the challenges and potentials of the healthcare sector. At the age of 19, he co-founded Scribetech Healthcare, an establishment that pioneered clinical transcription services in the UK. Collaborating with esteemed organizations like the UK’s National Health Service (NHS), Scribetech set the pace for revolutionizing healthcare documentation.
Drawing from their two-decade-long tenure, Lawyer and his co-founder, Shiraz Austin, facilitated the natural evolution of Scribetech’s expertise into Augnito. With a team of bright minds from the Massachusetts Institute of Technology (MIT), Indian Institute of Technology Bombay (IIT), and The University of Sheffield, among others, Augnito started developing a cloud-based voice recognition software for physicians nine years ago.
With experience comes a sophisticated understanding of the landscape. So, in a sector as sensitive as healthcare, Augnito’s leadership was well aware that data security is of the utmost importance. Augnito’s solutions are securely cloud-based, locally hosted, region-specific, GDPR, HIPAA compliant, and ISO 27001 certified. However, Augnito also offers on-premises hosting services for organizations seeking more control over their network environment.
A Key Player in the Middle East
Several leading healthcare organizations in the UAE have already deployed Augnito’s solutions, including PRIME Hospitals, Royal Bahrain Hospitals & Berlin Hospitals, Dubai. Recently, Augnito also entered a strategic alliance with ATTIEH Medico Ltd., aiming to streamline, automate, and digitize clinical workflows for better patient outcomes. The partnership aligns with the Kingdom of Saudi Arabia’s Vision 2030, which seeks to augment technological solutions and heavily invest in Healthcare AI.
Clearly understanding the unique requirements of the Middle East, Augnito has also developed a state-of-the-art physical hosting service alongside its cloud offering. It addresses the region’s concern for stricter control on data residency and offers greater flexibility in management, integration of new tools or upkeep of existing resources.
“The Middle East has demonstrated remarkable ambition in embracing advanced technologies and artificial intelligence for healthcare. In recent years, we have witnessed an unparalleled surge in innovation, determination, and foresight—all aimed at establishing a modern healthcare infrastructure in the region. At Augnito, we’re all eager to play our role in this wonderful transition.”
– Rustom Lawyer, Co-Founder & CEO, Augnito
The Future of Voice AI in Healthcare
Augnito is also leading the charge in developing more advanced Voice AI, which is set to further revolutionize healthcare by allowing physicians to interact with patients without the hassle of manual data input tasks. Augnito’s Ambient Clinical Intelligence (ACI) technology enables the creation of structured EMR data from an unstructured, natural conversation. It uses Multi-Lingual Speech Recognition with Generative AI technology to help physicians document patient encounters and automate all the administrative tasks that EMR entails—so their focus can be entirely on the patient.
With this avant-garde technology, a physician’s workflow becomes extremely simple. They can simply switch on the Ambient technology app on their smart device and carry out a regular consultation, completely focused on the patient. The AI transcribes the entire conversation in real-time, with absolute accuracy and generates a structured SOAP note which includes chief complaints, medical history, diagnoses, recommended plan of care, prescriptions, and details of the follow-up appointment, among others. This data then gets pushed into the EMR system with a simple voice command.
Another intriguing concept in Augnito’s R&D pipeline is the use of Voice Biomarkers to identify neurological ailments such as Alzheimer’s, mental health diseases such as Depression, and pulmonary diseases such as Covid 19. Imagine diagnosing disorders simply by having your patient speak! Such potential underlines the true disruption that Augnito is set to bring in the healthcare sector.
Augnito has already become more than a software provider. It is a catalyst for change—driving the healthcare sector towards a future where technology and human expertise seamlessly blend to deliver quality care. As Rustom Lawyer aptly puts it, “Augnito is here to facilitate healthcare transition, one voice command at a time.”
