NMC Healthcare, one of the UAE’s largest private healthcare providers, has announced a strategic partnership with Cemplicity, a global leader in real-time patient insight technology, to enhance patient experiences across its extensive network of facilities.
The collaboration signifies a major step in Cemplicity’s expansion into the UAE and reinforces both organizations’ shared commitment to advancing patient-centered care. Through this partnership, NMC will deploy Cemplicity’s platform to capture and analyze real-time feedback using Patient-Reported Experience Measures (PREMs), with the potential to scale to Patient-Reported Outcome Measures (PROMs) in the future.
Dr. Zaka Ullah Khan, Chief Clinical Officer at NMC Healthcare, stated, “Our partnership with Cemplicity provides powerful tools to gather and analyze patient insights in real-time. Understanding what matters most to our patients allows us to make data-driven decisions that improve satisfaction and deliver personalized care.”
The implementation of this technology also aligns with the UAE’s “We the UAE 2031” vision, leveraging data-driven solutions to enhance population health outcomes.
Blaik Wilson, CEO of Cemplicity, commented, “Partnering with NMC Healthcare reflects a shared commitment to placing patient voices at the heart of healthcare. Our collaboration will provide actionable insights to improve individual patient experiences and foster a more responsive healthcare environment.”
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Cemplicity’s platform supports full multilingual functionality and WhatsApp integration, ensuring convenient communication. It complies with local healthcare regulations and data privacy laws while seamlessly integrating with existing hospital management systems, allowing NMC to optimize operational efficiency and elevate the quality of care delivered.
This partnership underscores NMC Healthcare’s ongoing dedication to innovation and patient-focused services, setting a benchmark for healthcare excellence in the UAE.
