“The UAE is home to some of the world’s most advanced healthcare technology, making it the number 1 country for health tourism, in line with the UAE’s digital vision for 2021. An increasing number of visitors worldwide are travelling to the UAE for medical reasons, the provision of world-class patient care and the use of advanced technology is a huge draw. We expect to see more smart hospitals in the UAE this decade,” says Amer, VP and Regional Manager at Xerox MEA

According to FDA, the term digital health includes mobile health ( m Health), health information technology (IT), wearable devices, telehealth and telemedicine and personalized medicine.

From mobile medical apps and software that support the clinical decisions doctors make every day to artificial intelligence and machine learning, digital technology has been driving a revolution in health care. Digital health tools have the vast potential to improve our ability to accurately diagnose and treat disease and to enhance the delivery of health care for the individual.

Digital health technologies use computing platforms, connectivity, software, and sensors for health care and related uses. These technologies span a wide range of uses, from applications in general wellness to applications as a medical device. They include technologies intended for use as a medical product, in a medical product, as companion diagnostics, or as an adjunct to other medical products (devices, drugs, and biologics). They may also be used to develop or study medical products.

The global digital patient monitoring devices market size was valued at $38 billion in 2018 and is expected to expand at a CAGR of 27.9% over the forecast period. Rising attention towards fitness and healthy lifestyle among consumer is anticipated to fuel the growth. Lifestyle – associated diseases such as hypertension and diabetes demand round- the- clock surveillance of patients. High prevalence of these disease is anticipated to further propel the product demand, according to Grand View Research (2019-2026).

Mohammed Amer, VP and Regional Manager at Xerox MEA speaks with Ayesha Rashid, editor at Mediworldme about digital patient and how it alleviates pain points across patient experience through workflow automation.

Tell us in detail what digital patient is and how Xerox offers it?

After months in the global spotlight, there is no doubt that healthcare resources are hard-pressed: staff are stretched, costs are rising, and time is short. Frontline healthcare workers are tending to patients whilst weighed down by slow administrative processes. The pandemic is pressuring healthcare organizations to review costs and technology investments and embrace adaptable, quick, and robust systems.

Xerox Services for Digital Patient empower healthcare organizations through digitized processes, automated workflows and patient communication services that improve the patient experience, simplify administrative processes and reduce costs. Instead of investing time in physical paperwork, healthcare workers can access the information they need with a click of a button.

How can it alleviate pain points across patient experience through workflow automation and digitalcataloguing?

The ultimate goal of technology is to alleviate pain points and help get tasks done. Digitizing paper processes, such as patient check-in forms, medical records and automating labour-intensive and highly repetitive tasks including patient scheduling and test ordering eases the back-office burden, providing a better patient experience.

Improving the healthcare industry is a top priority as the pandemic has revealed how fragile we are without solid healthcare systems in place. The healthcare industry went above and beyond the call of duty over the last year. But now is our time to make sure we provide them with streamlined processes and technology that empower the industry, so they can focus on improving health outcomes.

How does it empower staff and create a consistent improved experience for the patient?

When patient data and information are available online, healthcare workers spend less time on administrative tasks and more patient care. Digital Patient enables healthcare organizations to give healthcare workers access to digital health records at the point of patient care. Enhanced patient communications support better outcomes for the empowered patient with appointment reminders in print and digital, and preventative health updates supporting better patient outcomes.

Is it possible that this vision can soon turn into reality in the UAE? Why?

The United Arab Emirates (UAE) is home to some of the world’s most advanced healthcare technology, making it the number 1 country for health tourism, in line with the UAE’s digital vision for 2021. An increasing number of visitors worldwide are travelling to the UAE for medical reasons, the provision of world-class patient care and the use of advanced technology is a huge draw. We expect to see more smart hospitals in the UAE this decade.

We’re working with major UK hospitals to support the provision of better healthcare. And we’re keen to share our expertise and learnings with other healthcare organizations globally committed to improving the patient experience.

We’re working with majo0 UK hospitals to support the provision of better healthcare. And we’re keen to share our expertise and learnings with other healthcare organizations globally committed to improving the patient experience.

Is this the right investment that health systems must make?

At all times, healthcare providers balance the duties of compassionate patient care with the requirements of onerous administrative tasks. Pandemic induced pressure has heightened the need for hospitals and other healthcare providers to make sure their systems are adaptable and robust. So, healthcare staff can swiftly process high volumes of critical information testing, patient admissions, and communications, as well as claims processing. As a longtime partner to customers in the healthcare space, we’re committed to speeding up this process. The digital patient ffering can make healthcare more precise, personalized, and preventative by equipping healthcare workers with the right insights at the right time.

What are the key benefits of opting Xerox’s digitalpatient experience?

The last year has seen the healthcare industry in the global spotlight glare and step up to the challenge. As everyone struggled to find effective ways to help the healthcare workers, so did we. We understood that there is no one-fits-all solution, and that is why we created Xerox Services for Digital Patient. It is a package of services tailor-made for healthcare organizations. We have identified the communication, clinical, and business process pain points, and directly aligned our services to alleviate them. By capturing, digitizing, and compiling data from physical documents and various digital sources, healthcare workers can have easy and robust access to essential information.

How are workflow and digital patient experience related?

Workflow automation solutions for healthcare providers offer a means to the best patient care possible. Despite advances in healthcare technologies, poor record-keeping can still hinder great patient care experiences. By simplifying and centralizing patient data, healthcare workers spend less time and effort managing information, and more on improving care and the overall patient experience. The healthcare industry’s workflow automation solutions can bridge traditional print and cloud-based digital processes to digitize paper forms for seamless data collection. By incorporating digital patient services into the work cycle, even quicker and more efficient patient admissions are guaranteed.

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