The Ministry of Health and Prevention (MoHAP) has announced a major milestone in Phase II of the UAE’s “Zero Government Bureaucracy” programme, successfully streamlining and restructuring a range of essential services—cutting their number by 50%.
This government initiative aims to eliminate unnecessary administrative complexity, delivering faster, simpler, and more effective services that improve quality of life and institutional performance.
As part of this phase, MoHAP launched a revamped package of licensing and accreditation services for healthcare professionals and facilities. The number of services was reduced from 32 to 16 through a comprehensive redesign.
This transformation has led to significantly shorter processing times, enhanced operational efficiency, and stronger alignment with the programme’s vision of a leaner, more agile government.
Clear roadmap and integrated pillars
As part of the second phase of the initiative, the Ministry of Health and Prevention (MoHAP) adopted a clear, human-centric roadmap that prioritizes customer experience. The new approach focuses on simplifying service procedures, reducing documentation, eliminating redundancies, and consolidating digital systems to minimize the number of smart applications in use.
MoHAP also worked to reduce the time, cost, and effort required by users, while enhancing collaboration with partner entities to enable seamless data exchange and quicker access to services.
To measure the effectiveness of these enhancements, the Ministry conducted surveys and user experience studies. It also recognized the contributions of both internal teams and proactive service users whose innovative suggestions played a key role in driving this qualitative leap in service delivery.
These efforts support the overarching goal of the “Zero Government Bureaucracy” programme – to fully eliminate digital bureaucracy and deliver efficient, streamlined, and user-friendly services. MoHAP reaffirmed its commitment to the UAE Government’s vision of a more agile, anticipatory, and innovative public sector that provides rapid, effective, and customer-focused solutions.
Strategic transformation
His Excellency Dr. Mohammed Salim Al Olama, Undersecretary of the Ministry of Health and Prevention, stated that the Ministry’s success in completing Phase II of the “Zero Government Bureaucracy Programme” demonstrates the UAE leadership’s commitment to providing more efficient, high-quality, and simplified government services that save customers time, effort, and administrative burden.
“Our approach aligns perfectly with the government’s flexible and forward-looking model for service delivery,” said H.E. Dr. Al Olama. “It supports sustainable development, strengthens the UAE’s global competitiveness, and is built on innovation, stakeholder engagement, and the empowerment of high-performing teams through advanced digital tools and AI integration. These improvements are to meet the expectations of citizens and businesses alike.”
He added, “The Ministry achieved remarkable results in the first and second phases of the programme by engaging various segments of society, partners, and internal teams. We adopted a proactive approach to enhance services, streamline procedures, and improve operational efficiency, making them more accessible and user-friendly. This marks a strategic shift in the Ministry’s operating model, aimed at continuously improving service delivery through ongoing measurement of customer and partner satisfaction, and providing a more integrated, simpler, faster, and more impactful experience.”
Collaborative approach
For his part, His Excellency Abdullah Ahli, Acting Assistant Undersecretary for the Support Services Sector and Leader of the Zero Government Bureaucracy Team at MoHAP, emphasized the participatory nature of the Ministry’s approach.
“Our service redesign efforts align with Phase II of the Zero Government Bureaucracy programme,” H.E. Ahli explained. “We adopted a co-design methodology through workshops that involve stakeholders from the healthcare sector and customers themselves. By analyzing the user experience, we ensured the new services are smoother, less costly, and more results-oriented, while eliminating unnecessary procedures and requirements to maximize satisfaction and customer happiness.”
His Excellency further noted that the Ministry is in the process of launching additional packages of redesigned services across various sectors, following the successful completion of the testing phase and comprehensive user experience assessments.
Such forthcoming service packages will include a wider range of priority services, thereby reinforcing the Ministry’s role in advancing national strategic objectives, accelerating the pace of sustainable development, and elevating the overall quality of life for all segments of society.
Phase II of the programme aims to achieve 100% zero digital bureaucracy by removing redundant digital steps, minimizing the number of smart applications, and upgrading all digital government systems. It also involves the active adoption of artificial intelligence and a fundamental shift in the culture of government work, further strengthening the UAE’s competitiveness and solidifying its global standing.
Source: MoHAP
