“Australia is facing an unprecedented mental health crisis, driven by the pressures of modern life, economic challenges, and global events. The workplace is no exception—employees are grappling with stress, burnout, and emotional exhaustion. This widespread issue is affecting well-being on all fronts, and it’s crucial we address it comprehensively to support those in need,” says Dr.Lorian
Australia is facing a growing mental health crisis, with new data showing that 68% of Australians struggle to find in-person mental health services, and 45% are waiting up to a month for appointments.
Beyond these long wait times, affordability is a major hurdle, preventing many from getting the support they need.
In response to these challenges, digital healthcare is emerging as a groundbreaking solution. It’s making mental health care more accessible, affordable, and effective for Australians.
Amwell has launched a new-to-market digital mental health platform, SilverCloud, which offers evidence-based digital mental health programs based on cognitive behavioural therapy.
The SilverCloud by Amwell platform launched in Australia in 2022 and supports more than 600 organizations across health systems and health plans around the world to deliver digital mental health services.
To explore this topic further, we’re featuring insights from Dr. Carolyn Lorian, Clinical Psychologist and Head of Clinical Transformation at Amwell.
Dr. Lorian sheds light on how digital health is reshaping the mental health landscape and what it means for Australians seeking support.
Recent statistics reveal the extent of the issue: nearly 70% of Australians report dealing with anxiety and depression at work due to increased stress and rising living costs, costing employers over $10 billion each year.
Additionally, 70% of employees are more likely to stay with a job that provides mental health support, and nearly 28% have taken more than three days off in the past six months due to mental health struggles.
Can you give us an overview of the mental health issue in Australia?
According to the Australian Bureau of Statistics, around one in five Australians, or 4.3 million people, have experienced symptoms of a mental health condition in the past year.
However, a recent survey by the Australian Psychological Society reveals a troubling trend: nearly two-thirds of people are waiting over 12 weeks to get care, and 30% of psychologists are turning away new clients.
What is driving this mental health crisis in Australia?
Australia is in the midst of an unprecedented mental health crisis.
Modern life’s pressures, social and economic challenges, and global events have all contributed to a rise in anxiety, depression, and other mental health issues.
The workplace isn’t immune; employees are struggling with stress, burnout, and emotional exhaustion.
It’s a serious issue that’s impacting well-being across the board.
Why did Amwell decide to survey mental health in Australian workplaces?
With over 20 years in digital mental health research, Amwell is passionate about this area.
We’ve supported over 600 health providers, including the NHS, in increasing access to evidence-based digital mental health solutions.
Our mission is to improve mental health care and support, so diving into how workplaces are handling these issues was a natural step for us.
Can you share some key findings from the survey about anxiety and depression among employees?
The survey highlights a pressing issue: about 60% of employees experience frequent anxiety and depression at work, leading them to take more than three days off in the last six months.
This doesn’t even account for presenteeism, where employees are present but not fully functional due to mental health issues.
Gen Z is particularly affected, with 93% experiencing at least one symptom of mental health issues recently, and 45% feeling these symptoms daily.
How do absenteeism and turnover due to mental health issues impact Australian employers financially?
According to Safe Work Mental Health data, mental health conditions now account for 9.2% of all serious health claims, up from 5.5% in 2007.
Claims related to mental stress typically result in a median time loss of 12 weeks and cost employers around $25,000 each.
This financial burden underscores the need for effective mental health support in the workplace.
What challenges are Australians facing in accessing in-person mental health services?
The survey from the Australian Psychological Society reveals significant barriers: nearly two-thirds of patients wait over 12 weeks to see a mental health professional, and 30% of psychologists can’t take on new clients.
This highlights a pressing need for more innovative and accessible solutions to bridge the gap in mental health care.
Can you explain the main features of the SilverCloud® platform and how it supports mental health?
SilverCloud® by Amwell® is a game-changer in digital mental health.
It’s based on cognitive behavioral therapy and backed by 20 years of research.
The platform has shown that 56% of users with anxiety and depression symptoms are free of these diagnoses after just three months, and 85% see symptom improvement.
It’s a cost-effective alternative to traditional therapy, offering specialized programs for various needs, including stress, diabetes, and substance use.
How can employers effectively integrate digital mental health platforms into their workplaces?
Employers should take a holistic approach when developing their mental health strategies.
This means offering a range of solutions, from preventative wellness programs to therapy options for more acute issues.
Digital mental health platforms can complement existing support systems, providing convenient, evidence-based help for employees.
Making it easy for employees to access and understand these resources is key.
What are the potential economic benefits for businesses that invest in digital mental health support for their employees?
With the evolving workforce landscape, businesses need to adapt to ensure their teams thrive. Investing in digital mental health support can offer significant returns.
By providing effective and accessible mental health solutions, companies can enhance employee well-being and productivity, ultimately benefiting their bottom line.
Honeysuckle Health has seen positive results with the SilverCloud® platform. Can you share more details about the clinical improvement rates and cost savings?
Honeysuckle Health implemented SilverCloud® to support Australian workers and has seen impressive results.
The platform’s “therapist in your pocket” model offers 24/7 access to support, with about 800,000 Australians benefiting from it.
Users who completed the virtual programs experienced a 60% improvement in clinical outcomes, and the cost of delivering this service was 80% less than traditional in-person or phone visits.
How do flexible usage patterns of the SilverCloud® platform benefit employees in managing their mental health?
SilverCloud® is accessible across devices, allowing users to engage with their programs anytime, anywhere. This flexibility means employees can work with their therapists in-between sessions and continue their progress after treatment. It’s a practical and effective way for people to manage their mental health on their own terms.
What are Amwell’s future plans for expanding and enhancing digital mental health services both in Australia and globally?
Amwell is committed to expanding its digital mental health services worldwide.
By partnering with organizations like Honeysuckle Health and Amplar Health, we aim to break down barriers to mental healthcare and reach more people.
Our goal is to enhance mental well-being for workers everywhere with our evidence-based digital solutions.
