In order to create an adaptive environment and to accelerate the pace of adopting digital technology, the Dubai Health Authority’s Health Regulation Sector has introduced online inspections for health facilities.

While in-person inspections will continue, the sector will adopt the digital method for areas where online inspections are possible.

Dr. Marwan Al Mulla, CEO of Health Regulation Sector at the DHA said: “We adapted to changes during the pandemic and we saw an opportunity to enhance online inspections where possible. For example, for checking new services that are introduced in healthcare facilities etc. The inspections will ensure faster turnaround time, more efficiency and will save costs as well. We have always focused on using healthcare technologies to improve efficiencies, speed up processes and provide our stakeholders with added convenience.”

Dr Al Mulla said, “So far, online inspections took place across 63 healthcare facilities, normally this would take 84 hours of fieldwork, but now the same task was completed within 21 hours, thus saving 63 hours of manpower. Moreover, it also helped maintain no physical contact, which adds to safety measures for both parties during COVID-19.”

He added in 2020 the DHA carried out more than 7,700 inspections across medical facilities in the Emirate.

The DHA’s Health Regulation Sector carries out inspections across hospitals, outpatient clinics, diagnostic centers and pharmacies in Dubai.