News & Updates

Aster unveils free tele-health consultation service in the UAE

Aster Healthcare has introduced a free tele-consultation service across its Medcare, Aster Hospital and Aster Clinic facilities in the UAE, allowing patients to remotely consult qualified doctors for all general ailments. The leading private healthcare group is one of the first to offer such a service to patients in the UAE, supporting the community to access quality healthcare advice during this challenging time.

Through visiting the respective facilities’ websites, patients can book an appointment with a general practitioner and then ‘visit’ the doctor remotely via a video call. Appointments with paediatricians are also available through the Aster Hospital platform. The doctors will advise patients should they require an in-person consultation for further testing or for the issuance of a prescription. Home delivery service for medicines and pharmacy products would be available across UAE. Customers can speak to a pharmacist or order medicines and they can also send their prescription via Whatsapp.

People seeking information on COVID-19 can also reach a medical professional through the Aster call center where specific queries about the virus will be addressed.

The free tele-consultation service is Aster Healthcare’s direct response to help people access quality care from the safety of their homes or office. In the long-term, it would become a paid service with access to wider medical specialities.